Improve your Loupe experience with real-time guidance and support from the Resource Centre. These step-by-step guides are strategically placed throughout the application to enhance user experience.
Accessing the Resource Centre:
- Select the yellow circle located at the bottom right-hand corner of your screen.
- Choose the relevant checklist based on your specific task, streamlining your navigation through Loupe processes. For instance, there's a guide for setting up your profile or company account.
Identifying 'Information' Circles:
- Look out for small yellow 'information' circles scattered throughout the application, like the one next to 'My Samples' in the image below.
- Click on these circles to reveal an overview of the respective area within the application.
By following these steps, you can tap into the valuable resources within the Loupe Resource Centre, making your journey more intuitive and improving the overall usability of the platform.
Resource Centre
Improve your Loupe experience with real-time guidance and support from the Resource Centre. These step-by-step guides are strategically placed throughout the application to enhance user experience.
Accessing the Resource Centre:
- Select the yellow circle located at the bottom right-hand corner of your screen.
- Choose the relevant checklist based on your specific task, streamlining your navigation through Loupe processes. For instance, there's a guide for setting up your profile or company account.
Identifying 'Information' Circles:
- Look out for small yellow 'information' circles scattered throughout the application, like the one next to 'My Samples' in the image below.
- Click on these circles to reveal an overview of the respective area within the application.
By following these steps, you can tap into the valuable resources within the Loupe Resource Centre, making your journey more intuitive and improving the overall usability of the platform.
Uncover answers to your questions effortlessly with Loupe's extensive online library, available at your fingertips 24 hours a day. Here's how you can access this valuable resource:
Accessing the Knowledge Base:
- Select the blue 'Help & Support' circle at the bottom left-hand corner of your screen.
- Alternatively, click on your name > Help & Support in the top right-hand corner.
- A new page will open in your browser.
- Navigate to 'Retailer Resources' where you can explore a plethora of Loupe Knowledge Base 'how-to' videos and articles.
Discover insights, guidance, and solutions whenever you need them through our comprehensive online knowledge base. Loupe is committed to providing you with the resources to enhance your understanding and optimize your experience with the platform.
Knowledge Base
Uncover answers to your questions effortlessly with Loupe's extensive online library, available at your fingertips 24 hours a day. Here's how you can access this valuable resource:
Accessing the Knowledge Base:
- Select the blue 'Help & Support' circle at the bottom left-hand corner of your screen.
- Alternatively, click on your name > Help & Support in the top right-hand corner.
- A new page will open in your browser.
- Navigate to 'Retailer Resources' where you can explore a plethora of Loupe Knowledge Base 'how-to' videos and articles.
Discover insights, guidance, and solutions whenever you need them through our comprehensive online knowledge base. Loupe is committed to providing you with the resources to enhance your understanding and optimize your experience with the platform.
Experience personalized support tailored to the diversity of the jewelry industry with Loupe. We comprehend the intricate nature of your business, acknowledging the importance of having a knowledgeable ally who understands your unique perspective and specific challenges.
- Accessible Assistance:
- With email and telephone support available across three continents, there is always a knowledgeable professional in your time zone ready to assist.
- Contacting Us:
- For any support queries, reach out to us via:
- Email: support@atelier.technology
- Telephone: +1 312-548-7117
- For any support queries, reach out to us via:
Reporting a Problem:
Ensuring a seamless experience with Loupe is our priority. If you encounter any issues, reporting a problem is a straightforward two-step process:
- Navigate to your name in the top right-hand corner of your screen and select 'Contact Us.'
- Choose 'Report a problem.' A text box will appear where you can describe what you are trying to do and the problem you have experienced.
Important: When you 'report a problem,' Loupe gathers information on your operating system and browser details. This helps us identify whether the issue is at the application level or related to your setup.
Feel confident that reporting a problem initiates a quick response from our team, ensuring that any challenges you encounter are promptly addressed. At Loupe, your feedback is valuable, and we are here to support you throughout your Loupe experience.
Contact Support
Experience personalized support tailored to the diversity of the jewelry industry with Loupe. We comprehend the intricate nature of your business, acknowledging the importance of having a knowledgeable ally who understands your unique perspective and specific challenges.
- Accessible Assistance:
- With email and telephone support available across three continents, there is always a knowledgeable professional in your time zone ready to assist.
- Contacting Us:
- For any support queries, reach out to us via:
- Email: support@atelier.technology
- Telephone: +1 312-548-7117
- For any support queries, reach out to us via:
Reporting a Problem:
Ensuring a seamless experience with Loupe is our priority. If you encounter any issues, reporting a problem is a straightforward two-step process:
- Navigate to your name in the top right-hand corner of your screen and select 'Contact Us.'
- Choose 'Report a problem.' A text box will appear where you can describe what you are trying to do and the problem you have experienced.
Important: When you 'report a problem,' Loupe gathers information on your operating system and browser details. This helps us identify whether the issue is at the application level or related to your setup.
Feel confident that reporting a problem initiates a quick response from our team, ensuring that any challenges you encounter are promptly addressed. At Loupe, your feedback is valuable, and we are here to support you throughout your Loupe experience.