In this article, we will explain what all of the possible validation messages are and how you can resolve the error.
Format Errors
| Parameter | Error | How to Resolve |
| Internal Customer Reference | Customer Reference cannot exceed 40 characters | Reduce the length of the reference to be 40 characters or less |
| Quantity | Quantity is required | Input a valid value into the field |
| Quantity must be between 1 and 999,999 | Make sure the input is between 1 and 999,999 | |
| Quantity must be a integer and cannot contain any special characters | Remove any decimal places or special characters (e.g. symbols) | |
| Atelier Code | Atelier Code is required | Input a valid value into the field |
| Atelier Code cannot exceed 15 characters | Reduce the length of the reference to be 15 characters or less | |
| Delivery Name | Delivery Name is required | Input a valid value into the field |
| Delivery Name cannot exceed 255 characters | Reduce the length of the reference to be 255 characters or less | |
| Delivery Address Line 1 | Delivery Address Line 1 is required | Input a valid value into the field |
| Delivery Address Line 1 cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Delivery Address Line 2 | Delivery Address Line 2 cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less |
| Delivery City | Delivery City is required | Input a valid value into the field |
| Delivery City cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Delivery State/Province | Delivery State/Province is required | Input a valid value into the field |
| Delivery State/Province cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Delivery Postcode/Zip Code | Delivery Postcode/Zip Code is required | Input a valid value into the field |
| Delivery Postcode/Zip Code cannot exceed 15 characters | Reduce the length of the reference to be 15 characters or less | |
| Delivery Country | Delivery Country is required | Input a valid value into the field |
| Delivery Country cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Invoice Name | Invoice Name is required | Input a valid value into the field |
| Invoice Name cannot exceed 255 characters | Reduce the length of the reference to be 255 characters or less | |
| Invoice Address Line 1 | Invoice Address Line 1 is required | Input a valid value into the field |
| Invoice Address Line 1 cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Invoice Address Line 2 | Invoice Address Line 2 cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less |
| Invoice City | Invoice City is required | Input a valid value into the field |
| Invoice City cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Invoice State/Province | Invoice State/Province is required | Input a valid value into the field |
| Invoice State/Province cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less | |
| Invoice Postcode/Zip Code | Invoice Postcode/Zip Code is required | Input a valid value into the field |
| Invoice Postcode/Zip Code cannot exceed 15 characters | Reduce the length of the reference to be 15 characters or less | |
| Invoice Country | Invoice Country is required | Input a valid value into the field |
| Invoice Country cannot exceed 128 characters | Reduce the length of the reference to be 128 characters or less |
Product Availability Errors
| Error | How to Resolve |
| This product is not present on the Loupe Linesheet and therefore cannot be ordered. | Check that the Atelier code you have entered is present on the Loupe Linesheet and try again. |
| This product is not available on the Loupe Linesheet and therefore cannot be ordered. | Go to the Loupe Linesheet and see why the product is unavailable. You may need to ask your Supplier to resolve. |
| This product has been archived on the Loupe Linesheet and therefore cannot be ordered. To order this product, please unarchive it in the Loupe Linesheet. | Go to the Loupe Linesheet and unarchive this Product. |
| To order this product, you must be connected to the supplier in Loupe. | Send a connection request in Loupe to the Supplier of the Product. |
| This product has the status ‘Selected’ in Loupe. To order this product, change the status to ‘Confirmed’ on the Loupe Linesheet | Go to the Loupe Linesheet and change the status from 'Selected' to 'Confirmed'. |
| The Purchase Method Status of this Product is Inactive in Loupe. To order this product, change the Purchase Method status of this product to ‘Active’ on the Loupe Linesheet. | Go to the Loupe Linesheet and change the Purchase method status from 'Inactive' to 'Active' in the Retail Data Tab of the Product Detail page. |
| This product has a Cost Submission in Loupe and therefore cannot be ordered. | Loupe will be releasing the ability to order Enterprise products soon. |
| There are required audits or certifications that have not been approved and therefore products from this vendor cannot be ordered. | Go the the Loupe Order Settings and either ask your supplier to load the audit or cert, make the audit or cert not required or approve the audit or cert loaded by your supplier. |
| To order this product, your payment terms with this supplier must be loaded in Loupe | Go to the Loupe Order Settings and add Payment Terms for the supplier of the Product. |
To learn more about Ordering via API, please read this article.