This article provides Vendors with general instructions and valuable tips for using AI Assistant Clarity.
✨Clarity is evolving quickly! New capabilities are being added all the time to improve how she supports vendors. This article will be updated frequently to reflect the latest features and best practices.
We recommend checking back regularly to stay informed on what Clarity can do for you.
Overview
Clarity is Loupe’s AI assistant, designed to simplify supplier workflows by turning manual admin into quick, natural-language tasks. Whether you're reviewing cost updates or tracking approvals, Clarity helps you do it faster—all from within the Loupe interface.
What Can Clarity Help With?
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View & process Cost Submission Update tasks
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Export product specs and cost breakdowns
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Track task progress and status
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Respond to Retailer requests using natural prompts
💡 Clarity uses a task-management-based system. You can ask about a specific task ID or request all your open or completed tasks.
How to Access Clarity
Open Clarity chat panel > Navigate to the Clarity icon in the top right corner of Loupe (next to your profile icon)
From there, type a prompt like:
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“Do I have any open tasks?”
- "Can you give me my cost submission export?"
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“Show me completed tasks”
Example Prompts You Can Use
| Action | Prompt |
|---|---|
| Check for tasks | “Show me my open tasks” |
| Download file | “Give me my cost submission export” / "Give me the files related to my open tasks" |
| Approve changes | “Yes, I approve” or “Approve task ID xxxxx” |
| Reject changes | “Reject task ID xxxxx” |
| Track status | “What’s the status of my tasks?” or “Check task ID xxxxx” |
✨Tips for Working with Clarity:
- You must have the right role (Vendor Sales Manager, Admin) to complete certain actions (for example, requesting Cost Submission exports)
- Be specific—Clarity responds better to clear, direct language.
- If Clarity gives a confusing response, rephrase or reference the Task ID.
- Clarity won’t notify you of new tasks—you’ll need to check manually.
⚠️ Caution: Before approving any changes, always request a cost submission export from Clarity. This ensures you have a clear record of current pricing, as Clarity cannot yet forecast how requested changes will impact your cost breakdown.
To proceed efficiently:
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Request the current Cost Submission export.
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Obtain the change file from your Retailer (linked to your open tasks).
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Approve or reject the task.
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If approved, request a new Cost Submission export to compare changes.
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Flag any exception SKUs to your Retailer. Once resolved, ensure all updates are reprocessed through Clarity to avoid manual work.
Frequently Asked Questions (FAQ)
General
Will I get task notifications from Clarity?
No—ask Clarity directly to check for updates.
What’s a task vs subtask?
Tasks are retailer-wide; subtasks are assigned to individual suppliers.
Who can use Clarity?
Everyone can use Clarity, but certain actions can only be done by Admins and Sales Team Managers.
Clarity didn’t understand me—now what?
Try rephrasing or include the Task ID.
Or even better, start a new thread.
Can I see completed tasks?
Yes—ask “Show me all my completed tasks.”
Task seems stuck—what do I do?
If your task is queued or in progress, this means that Clarity is processing it.
This may require some time depending on how long the queue is or other changes happening to the system at the same time.
If the queued or processing time is abnormally long, contact Loupe Support or use the Help icon.
Cost Submission Updates
How do I know if I have a cost update request from my retailer?
Ask Clarity: “Do I have any open tasks?”
What does ‘pending’ mean?
The task is waiting for your approval.
How do I approve a task?
Say “Yes, I approve” or give the Task ID.
What does ‘queued’ mean?
It’s approved and waiting to be processed.
How do I track progress?
Ask “What’s the status of my tasks?”
Need Help?
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Check your permissions.
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Try a different phrasing.
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Contact support: support@atelier.technology